is stealing withdrawals. Or not?

I was trying to withdraw USDT from via BSC.
Withdrawal transaction in Waves network has been sent from my address to vires address 3PN1V7Zbh5mA7dBTnu9hSX4TtTpXQnFj1sw. This, however, didn’t trigger transaction from vires address in BSC network 0x6871eacd33fbcfe585009ab64f0795d7152dc5a0 to my BSC address.
I’m waiting for 3 days already and nothing is happening.

Are they just stealing money this way?

I saw the desktop app gave a message about BNB gateway being flooded, so there’d be delays.

Have you tried using the chat to ask them to look into it, instead of just asuming theft?

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